Last updated: 2 September 2026
DC Rides Privacy Notice: Riders
When you use DC Rides, you trust us with your personal information. We're committed to keeping that trust. This notice describes the personal information (“data”) we collect from riders who register for, and use, the DC Rides passenger mobile application and website (together, the “App”), how it's used and shared, and your rights regarding this data under the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”).
This Notice applies to all individuals who register as, or apply to become, riders on the DC Rides platform, and who use the App on any device. By registering for, downloading, or using the App, you acknowledge that you have read and understood this Notice, and you consent to the processing of your personal information as described herein, to the extent such consent is required by law.
I. Overview
C. Data sharing and disclosure
D. Data retention and deletion
A. Responsible party and Information Officer
B. Our lawful basis for using your data
I. Overview
This notice applies when you use DC Rides to request or receive a ride.
This Notice is issued by KZD Solutions (Pty) Ltd (“KZD Solutions”, “DC Rides”, “we”, “us”, or “our”) in accordance with POPIA and explains what personal information we collect from riders, why we collect it, how we use, store, and protect it, and what rights riders have in relation to their personal information.
No personal information is required to browse the App or select a destination as a Guest. Sign-in or account creation is only required when proceeding to book a ride. This Notice does not describe DC Rides' collection and use of data if you use the App as a driver. Please refer to the separate DC Drive Privacy Notice for that information.
II. Data collections and uses
A. The data we collect
DC Rides collects data that you provide directly, data collected automatically when you use the App, and data from third parties.
1. Data you provide
| Data category | Data types |
| a. Account information. Sign-up and sign-in currently use email only — phone number and OTP verification are not in use at this time. | Full name • Email address |
| b. Saved locations. Entered by you. | Home, work, and other favourite addresses |
| c. Payment method details. Entered via our third-party payment provider — DC Rides does not directly store full card details. | Payment method reference |
| d. Ride preferences. Selected per booking. | Pet Allowed • Extra Luggage Space • Child Seat • Smoke-Free |
| e. Communications. | In-app chat messages • Support ticket details (subject, description, department, priority, attachments) |
2. Data collected when you use the App
| Data category | Data types |
| a. Location data. Used to determine your pickup point and provide ride tracking. | Real-time GPS location |
| b. Ride history. | Trip origin and destination history • Fares • Ratings • Promo code usage • Scheduled ride and rental booking details |
| c. Wallet data. | In-app wallet balance and top-up transaction history |
| d. Device data. | Device identifiers • Push-notification tokens |
| e. Usage data. | App and website usage and diagnostic logs, for troubleshooting and service reliability |
3. Data from other sources
| Data category | Data types |
| a. Payment gateway provider. | Transaction confirmations and payment status information |
| b. Mapping/location services provider. | Location and mapping data facilitated through our third-party provider |
| c. Matched driver. Provided once you are matched with a driver for an active ride. | Driver name • Vehicle details • Live location |
B. How we use data
DC Rides uses data to manage your account, match you with drivers, process payments, provide support, and comply with legal obligations.
| # | Purpose |
| 1 | To register Riders and manage your Rider account |
| 2 | To match you with an available driver and facilitate your ride, including navigation and trip tracking |
| 3 | To process wallet top-ups and ride payments through our payment gateway |
| 4 | To provide customer support and respond to queries, tickets, or complaints |
| 5 | To send ride-related notifications (driver arrival, trip status, receipts) and, with consent, promotions and platform updates |
| 6 | To monitor, maintain, and improve the safety, security, and performance of the App and the wider Platform |
| 7 | To detect, investigate, and prevent fraud, abuse, or breaches of our Rider terms and conditions |
| 8 | To comply with applicable legal, regulatory, tax, and record-keeping obligations |
C. Data sharing and disclosure
DC Rides does not sell rider personal information. We share it only with the recipients below, for the purposes described in this Notice.
| Recipient | Purpose / data shared |
| Payment gateway provider | Processes rider payments, wallet top-ups, and related transactions as an Operator on our behalf |
| Maps and location services provider | Real-time location data, to enable navigation, distance calculation, and ride tracking |
| Assigned drivers | Your name, pickup location, and contact number, limited to what is necessary to complete a ride |
| SARS, credit bureaus, regulatory bodies | Where required for financial, tax, or legal compliance |
| Cloud infrastructure and hosting providers | Under data processing agreements, for operational purposes |
| Regulators, law enforcement, other authorities | Where required by law, court order, or to protect rights, safety, or property |
| Professional advisors | Auditors or legal counsel, bound by confidentiality obligations |
| Successor entities | In connection with a merger, acquisition, restructuring, or sale of assets, subject to confidentiality safeguards |
D. Data retention and deletion
DC Rides retains rider data for as long as necessary for the purposes described in this Notice, or as required by law.
Where a rider's account is deactivated or a rider requests deletion of their information, DC Rides will delete or de-identify the relevant personal information, save to the extent that continued retention is required by law or necessary to establish, exercise, or defend a legal claim.
| Measure | Detail |
| Encryption | Sensitive data such as banking/payment details and identity or verification documents, in transit and at rest, where applicable |
| Access control | Password-protected systems and role-based access on a need-to-know basis |
| Endpoint protection | Antivirus and endpoint protection software on company devices |
| Hosting | Secure cloud hosting with encryption in transit and at rest |
| Backups & patching | Regular software updates, security patching, and data backups |
| Incident response | Regular review of security practices and prompt action on suspected incidents |
Should a data breach occur that is likely to result in a real risk of harm to affected riders, DC Rides will notify the Information Regulator and affected riders as required under POPIA.
III. Your rights and choices
Subject to applicable exceptions under POPIA, riders have the right to:
| Right |
| Be notified that personal information about them is being collected, and for what purpose |
| Access the personal information that DC Rides holds about them |
| Request correction, updating, or deletion of inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or unlawfully obtained personal information |
| Object, on reasonable grounds, to the processing of their personal information |
| Withdraw consent to processing at any time, where processing is based on consent |
| Object to processing of their personal information for direct marketing purposes |
| Lodge a complaint with the Information Regulator regarding an alleged interference with the protection of their personal information |
To exercise any of these rights, contact our Information Officer using the details in Section IV.A. We will respond to legitimate requests within the timeframes required by POPIA.
Direct marketing. We will only send direct marketing communications (promotions, incentives, referral programmes, or platform updates) if you have consented to receive them, in line with Section 69 of POPIA. You may opt out at any time via the unsubscribe instructions in such communications, your notification preferences in the App, or by contacting our Information Officer.
Children's information. The App is not intended for use by Riders under the age of 18. DC Rides does not knowingly collect personal information from minors through the App. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.
IV. Legal information
A. Responsible party and Information Officer
| Company Name | KZD Solutions (Pty) Ltd |
| Registration Number | 2023/671157/07 |
| Registered Address | 125 Bram Fischer Road, Durban Convention Centre, North Beach, Durban, 4001, South Africa |
| Telephone | 031 005 3129 |
| Information Officer | Nondyebo Nojiwa (Managing Director / Information Officer) |
| Information Officer Email | accounting@kzdsolutions.co.za |
| Deputy Information Officer | Steven Kazadi |
| Deputy Information Officer Email | admin@kzdsolutions.co.za |
| Website | www.dcrides.co.za |
In accordance with section 55 of POPIA, KZD Solutions has appointed Nondyebo Nojiwa as its Information Officer, with Steven Kazadi appointed as Deputy Information Officer under section 56. The Information Officer ensures POPIA compliance within the organisation, deals with requests made under POPIA, and works with the Information Regulator on any investigations.
B. Our lawful basis for using your data
DC Rides processes rider personal information on one or more of the following grounds recognised under POPIA:
| Legal basis | Description |
| Consent | Where you have given consent to processing for a specific purpose, such as receiving marketing communications |
| Contractual necessity | Where processing is necessary to perform our agreement with you as a registered rider, including ride facilitation and payments |
| Legal obligation | Where processing is necessary to comply with a legal obligation, such as tax, transport regulation, or record-keeping requirements |
| Legitimate interest | Where processing is necessary for our legitimate business interests, such as fraud prevention and platform security, provided this does not override your rights |
C. Cross-border transfer of data
DC Rides makes use of cloud-based services and hosting platforms that may store or process personal information outside South Africa, including our payment gateway and mapping/location services providers, Google Workspace (Google LLC, United States) for email and document storage, and cloud hosting providers whose infrastructure may be located in jurisdictions such as the United States or the European Union. DC Rides will take reasonable steps to ensure that any such transfers are conducted in compliance with POPIA, and that recipient parties apply an equivalent level of protection to your information, as required by Section 72 of the Act.
D. Updates to this Notice
DC Rides may update this Notice from time to time to reflect changes in our processing practices, the App's functionality, or applicable law. Where changes are material, we will notify riders through the App or by email prior to the changes taking effect. The “Last updated” date at the top of this Notice indicates when it was last revised. Continued use of the App after an update constitutes acknowledgement of the updated Notice to the extent permitted by law.
How to contact us
If you have any questions, requests, or complaints regarding this Notice or the processing of your personal information, please contact our Information Officer or Deputy Information Officer using the details in Section IV.A, or write to:
125 Bram Fischer Road, Durban Convention Centre, North Beach, Durban, 4001, South Africa
Should you be dissatisfied with our response, or wish to lodge a complaint directly, you may contact the Information Regulator (South Africa) at JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001; email complaints.IR@justice.gov.za; website www.justice.gov.za/inforeg/.
By creating an account or using the App as a Rider, you confirm that you have read and understood this Notice, and you consent to KZD Solutions processing your personal information as described herein, to the extent such consent is required under POPIA.
© 2026 KZD Solutions (Pty) Ltd, trading as DC Rides. Version 1.0.